About the Company:

Divine Care Home Health Services, Inc., is a home health care agency established in 2004 and
with a mission statement that every life holds meaning, and caring for life is the noblest task. It
has been our mission to hold important the comfort and well-being of every client and foster
healing by serving our clients with the highest quality of care.

Job Duties:

• Plan and direct the development of long-term strategic plans to enhance the company’s relationship with
  its patients, medical providers and insurance.
• Oversee the day-to-day management of patient accounts.
• Provide mentorship, training, and performance feedback to ensure the team provides exceptional-patient
  support.
• Ensure that al patients’ queries and concerns are addressed promptly and professionally.
• Monitor and review family of the patients' satisfaction levels and take proactive steps to resolve any
  issues.
• Act as a trusted advisor to the company by offering expertise and guidance on industry best practices to
  serve a wide range of patients and medical professionals.
• Identify opportunities to expand or renew patient contracts and increase medical professional referrals.
• Assess and analyze the company’s business needs, goals, and objectives to better serve the patients and
  medical professionals.
• Provide tailored solutions or service programs that meet patients’ needs and the medical professionals’
  requirements.
• Maintain strong communication channels with patients, insurance providers and medical professionals to
  understand their needs and expectations.
• Work and coordinate with other departments like marketing, sales, and product development to ensure
  clients’ needs are met.
• Resolve any conflicts or problems that may arise among the medical providers, insurance and the
  company.
• Create solutions to patients’ challenges and ensure timely follow-ups.
• Strengthen and maintain good relations with our patients through regular servicing and organizing
  patient-family functions.

 

Qualifications Needed:

• Master’s degree in Communications/ PR or equivalent. (Bach + 5yrs exp)

 

To Apply:

Mail resume to:
HR
Divine Care Home Health Inc
1716 Erringer Road, Suite 106
Simi Valley, CA 93065